PLEASE READ ACTION MAY BE REQUIRED

As part of IntelePeer's continued efforts to enhance and modernize our network infrastructure, we will be performing scheduled maintenance at our Chicago Data Center. This maintenance represents the first phase of our broader data center update and modernization initiative. Similar maintenances will be scheduled for our Denver and Dallas data centers at later dates, which will be communicated separately.

Maintenance Details:
Date: Sunday, July 13, 2025
Time: 2:00 AM – 5:00 AM EST
Impact: Intermittent service impact for voice services utilizing our Chicago Data Center

During this maintenance window, customers utilizing voice services routed through our Chicago Data Center may experience intermittent service interruptions. To minimize potential impact and for customers who require 24hr availability, we strongly encourage the utilization of redundant voice trunking or alternate routing options where available.

For customers with redundant trunk configurations already in place, any impact is expected to be minimal, if any, as traffic should automatically fail over to these alternate paths during the maintenance window.

Our teams will be closely monitoring all systems throughout the maintenance and will work to promptly address any issues that may arise.

We appreciate your understanding and cooperation as we work to improve the reliability and performance of our services. If you have any questions or need assistance preparing for this maintenance, please contact our support team at +1 (866) 780-8639 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Thank you for your partnership.

IntelePeer Operations

The Customer Portal

Platform Information

At IntelePeer, we continually monitor external factors that may create adverse impacts to operations. Having a solid communications network in place is critical in times such as this and we’ve put together a rapid response team should an event negatively impact your business.

We’re committed to our partners and customers alike and are here to assist should you experience a surge of inbound calls; need help, or a creative alternative, with your business continuity/disaster recovery plans; or require emergency communications help.

If you need assistance, please reach out to our customer support line at +1 (866) 780-8639.